All orders placed at ViseeO Store are shipped the same working day if ordered before 2pm GMT. All orders are shipped using an insured courier service with full online tracking information supplied.


UK Orders: All UK orders are shipped using Royal Mail or DPD courier. You can choose the delivery service based on the speed required at checkout


International Orders: All international orders are shipped using Royal Mail International Signed For (EMS) or by courier (FedEx/DHL depending on location). You can choose the delivery service based on the speed required at checkout


All items and contents are hand-checked before delivery and are securely packaged in discrete, unmarked packaging.


All orders require a signature upon delivery. Please ensure you supply a delivery address where somebody will be available to sign for the package. If the package is not signed for it will be returned to the local depot. After a period of time (varies depending on country) the item will be returned to sender. If this happens you will be liable for a re-delivery charge. If you miss delivery you must contact the courier as soon as possible to arrange re-delivery or collection.


IMPORTANT: For security reasons, we can only send to the address you provide with making payment, even if you supply a different delivery address through the ViseeO Store checkout process. Please ensure you supply the card holders registered address when making payment to avoid any delays.


Shipping prices are calculate by weight and are determined at checkout. We have a range of different shipping options available to all destinations. To calculate the shipping price of any item simply add it to your cart and proceed to the checkout page.


Please be aware that if you are importing an item from outside the EU you may be charged import taxes. These are the buyers responsibility and it is up to you to check with your local customs if any fees/charges will be applied before purchase.


Tracking numbers are supplied for every order. Please ensure you enter the correct email address at checkout to keep up to date with your order.